FAQ

Frequently Asked Questions

What do I do if I forgot my Password?
1.  At the bottom of the Login Screen there is a Forgot Password? link.  Click on this link and an email message will be sent with a temporary password. Not...
Fri, Aug 4, 2017 at 1:22 PM
How do I reset my Password?
Note that Passwords can only be reset by someone with Administrator access.   1.  Select the Address tab.  The Demographics sub tab will display by defa...
Fri, Aug 4, 2017 at 1:24 PM
How do I register a Tenant with the Site's preferred Pharmacy?
1.  Select the Address tab.  The Demographics sub tab will open by default.  2.  Choose a Tenant. 3.  Select the Register with Pharmacy butt...
Tue, Aug 1, 2017 at 12:48 PM
How do I cancel a Register with Pharmacy request?
1.  Select the Address tab.  The Demographics sub tab will open by default. 2.  Select a Tenant. 3.  If the Pharmacy has not accepted the Reg...
Tue, Aug 1, 2017 at 12:43 PM
How do I view a Tenant's Active Medications?
1.  Select the Address tab. 2.  Select a Tenant. 3.  Select the PharmaRX sub tab. 4.  A list of active Medications will display by default.   ...
Tue, Aug 1, 2017 at 2:22 PM
How do I view a Tenant's On Hold medications?
1.  Select the Address tab. 2.  Select a Tenant. 3.  Select the PharmaRX sub tab. 4.  Select the Display On Hold Medications ch...
Tue, Aug 1, 2017 at 2:21 PM
How do I view a Tenant's Discontinued Medications?
1.  Select the Address tab. 2.  Select a Tenant. 3.  Select the PharmaRX sub tab. 4.  Select the Display Discontinued Medications check...
Tue, Aug 1, 2017 at 12:49 PM
How do I view a Tenant's Expired Medications?
1.  Select the Address tab. 2.  Select a Tenant. 3.  Select the PharmaRX sub tab. 4.  Select the Display Expired Medications check bo...
Tue, Aug 1, 2017 at 12:50 PM
How do I request a Refill of a Tenant's Medications?
1.  Select the Address tab. 2.  Select a Tenant. 3.  Select the PharmaRX sub tab and a list of Active Medications will display by default. ...
Tue, Aug 1, 2017 at 12:55 PM
How do I cancel a Refill Request?
1.  Select the Address tab. 2.  Select a Tenant. 3.  Select the PharmaRX sub tab. 4.  Select a Medication.  Note that to the right of ...
Tue, Aug 1, 2017 at 1:04 PM