FAQ

Default solution folder, feel free to edit or delete it.

What do I do if I forgot my password?
1.  At the bottom of the Login Screen there is a Forgot Password? link.  Click on this link and an email message will be sent with a temporary password. Not...
Sun, Apr 24, 2016 at 12:49 PM
How do I reset my password?
Note that Passwords can only be reset by someone with Administrator access.   1.  Select the Address tab.  The Demographics sub tab will display by defa...
Fri, Aug 4, 2017 at 1:26 PM
How do I change the clock format?
1.  To change the clock format go to the Administration tab.  2.  Select the Preferences sub tab. 3.  The first section is Localization Settin...
Wed, Apr 20, 2016 at 3:57 PM
How do I change the time zone?
1.  To change the time zone go to the Administration tab.  2.  Select the Preferences sub tab. 3.  The first section is Localization Settings....
Wed, Apr 20, 2016 at 3:58 PM
How do I change the form of measurement?
1.  To change the measurement go to the Administration tab.  2.  Select the Preferences sub tab. 3.  The first section is Localization Setting...
Wed, Apr 20, 2016 at 3:59 PM
How do I attach a note (disclaimer) to the Emergency Transfer Report?
1.  To add/change the disclaimer in the Emergency Transfer Report go to the Administration tab.  2.  Select the Preferences sub tab. 3.  Scrol...
Wed, Apr 20, 2016 at 4:00 PM
How do I add holidays that are observed at the site?
1.  To add/change the holidays that are observed at the site go to the Administration tab.  2.  Select the Preferences sub tab. 3.  The last s...
Wed, Apr 20, 2016 at 4:01 PM
How do I delete holidays that are not observed at the site?
1.  To delete holidays not observed at the site go to the Administration tab.  2.  Select the Preferences sub tab. 3.  The last section is the...
Wed, Apr 20, 2016 at 4:04 PM
How do I remove a staff member from Senior Care Software?
There are two ways of removing a staff member from Senior Care Software. 1.  If the staff member is expected to return:     A.  Click on the Add...
Sat, Apr 23, 2016 at 6:41 PM
How do I reinstate a staff member who was previously deleted from Senior Care Software?
1.  Click on the Address tab. 2.  Select Create New at the top left corner of the page and a list will appear.   3.  Select Staff from the ...
Sat, Apr 23, 2016 at 6:02 PM