FAQ

Default solution folder, feel free to edit or delete it.

What do I do when a data field that belongs in one column drops down below another column?
If a data field has dropped down below another column it is likely that the zoom is not set to 100%.  Click ctrl+ or ctrl- until the column returns to its p...
Wed, Apr 27, 2016 at 4:28 PM
What do I do when a field that used to be visible has disappeared?
If a field has disappeared click ctrl+ or ctrl- to bring the zoom back to 100%.
Wed, Apr 27, 2016 at 4:27 PM
How do I prevent my login credentials from automatically populating the fields in the Login Page?
In order to prevent login credentials from automatically populating the fields in the login page, browser password preferences must be changed.  Below is a ...
Thu, Apr 28, 2016 at 3:35 PM
How do I change a Tenant's Status from Potential to Active?
1.  Select the Address tab. 2.  Click on Tenant Status in the Find Tenants Tenant Status; Potential Tenant field.  A Filter By: screen will display.   ...
Thu, Apr 28, 2016 at 3:37 PM
How do I change a Tenant's Status to Temporary Leave?
1.  Select the Address tab and the Demographics sub tab will display. 2.  Select a Tenant from the Tenants list.   3.  In the top right corne...
Thu, Apr 28, 2016 at 3:28 PM
How do I change a Tenant's Status to Permanent Leave?
1.  Select the Address tab and the Demographics sub tab will display.   2.  Select a Tenant from the Tenants list.   3.  In the top right corne...
Thu, Apr 28, 2016 at 3:38 PM
How do I create a list of Tenants that are on Permanent Leave?
1.  Select the Address tab.   2.  Click on Tenant Status in the Find Tenants Tenant Status; Potential Tenant field.  A Filter By: screen will display.  ...
Thu, Apr 28, 2016 at 4:23 PM
How do I change Tenant Review and Assessment Frequencies?
1.  To change the Tenant Review and Assessment Frequencies go to the Administration tab.  2.  Select the Preferences sub tab. 3.  The second s...
Wed, Apr 20, 2016 at 4:00 PM
How do I create a list of Tenants that have Reviews scheduled within a given time period?
1.  Select the To-Do List tab. 2.  Click on the arrow in the To Do List Type field and a drop down box will display. 3.  Select Reviews. ...
Thu, Apr 28, 2016 at 5:07 PM
How do I create a list of Tenants who have Assessments scheduled within a given time frame?
1.  Select the To-Do List tab.   2.  Click on the arrow in the To Do List Type field and a drop down box will display.   3.  Select Assessments....
Thu, Apr 28, 2016 at 5:12 PM